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Made to Order : Delivered with freshness | Save shipment cost : Join Sattvisha Organic Circle Monthly subscription program

Refund & Cancellation Policy

The Company : M/s Vishraa Enterprises

Brand Name : Sattvisha Organics

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Vishraa Enterprises, New No.42, 5th Main Road, Nanganallur, Chennai-600061, Tamilnadu.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Sattvisha Organics, accessible from https://sattvishaorganics.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Once an order is confirmed, the company will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies visit www.sattvishaorganics.com
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Damaged Product

The Company needs to be notified of a damaged product within 2 days from the delivery date via email to support@sattvishaorganics.com

In the email, the order number, image of the invoice, 1 outer box image, and 2 clear images of the damaged product to be sent. In the case of multiple item shipments, only the affected product can be returned and replaced. We will be happy to re-send and replace the product(s) promptly and we will work with you on providing an amicable solution.

The email will be responded to within 24-48 hrs. and full assistance will be provided thereafter. 

Missing Product

The Company needs to be notified of missing products within 48 hours of the order delivery date via email to support@sattvishaorganics.com

In the email, the order number, the image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received to be sent. We will be unable to accept a refund request. But we will be happy to promptly re-send the missing product. An email will be responded to within 24-48 hrs. and full assistance will be provided thereafter.

Spoiled Product

The Company needs to be notified of spoilage of product within 5 days from the delivery date via email to support@sattvishaorganics.com

In the email, order number, date of packaging/ date of manufacture, clear images or video of the product to be shared. We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made in almost hygienic condition, so no two batches will be identical. No compromise is made in the natural production process, use of the best and natural ingredients and we will ensure that maximum nutritional value is retained

We will work with you on providing an amicable solution.

Product will be replaced after due investigation and diligence and we assure a fair outcome at all times.

The email will be responded to within 24-48 hrs., and full assistance will be provided thereafter.

Cancellation Policy

At Sattvisha Organics, we understand that sometimes plans change, and you may need to cancel your order. We have a simple cancelation policy in place to ensure that our customers have a hassle-free experience.

Orders will only be cancelled if they have not been dispatched. Once the order has been dispatched, it cannot be cancelled.

If your cancellation request is accepted, we will refund the entire amount to your original payment method within 7 business days.

The Company reserves the right to cancel orders at any time due to unforeseen circumstances, such as product unavailability or quality issues. If we cancel your order, we will notify you and refund the entire amount.

Please note that our Return / Refund / Cancelation policy is subject to change without prior notice, and the updated policy will be reflected on our website. The updated policy will be applicable with immediate effect and products delivered before the update also covered. If you have any questions or concerns regarding our cancelation policy, please feel free to contact our customer support team at support@sattvishaorganics.com.

Shipping

In case, you are requested to return the purchased product, you should mail your product to: 

M/s Vishraa Enterprises, New No.42, 5th Main Road, Nanganallur, Chennai-600061, Tamilnadu.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Promotional or Free of Charge Codes – Following Points outlines the management’s guidelines for the use of promotional or free-of-charge (FOC) codes. 

Management Discretion: The use, activation, application, and cancellation of all promotional and FOC codes are under the complete control of the management.

Account Security: If there is a breach of account security or misuse of codes, the management reserves the right to cancel these codes.

One Coupon per User: Each user is limited to using one promotional or FOC code.

Our range of authentic Organic Products are testament to our dedication in providing the finest, eco-friendly ingredients for your culinary needs.

Address

Manufactured and Marketed by

M/s Vishraa Enterprises
No.42, 5th Main Road, Nanganallur, Chennai, Tamilnadu - 600 061.

Phone

Email

© 2025 Sattvisha Organics. All rights reserved. Maintained by Floats India Technologies

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